Service for pensioners living abroad

As a pensioner living abroad, you can conveniently take care of your pension matters in MyPension. If you do not have Finnish online banking credentials, read the instructions on this page to find out what to do. You can also authorise another person to take care of matters on your behalf.

Take care of your pension matters in MyPension

MyPension is an electronic service for private customers. In MyPension, you can take care of your pension-related matters via message or chat with our customer service. You can, for example:

  • request a pension certificate for a visa, for example
  • notify us of a change of account number or address
  • send documents.

MyPension is available in Finnish, Swedish and English. You can log in to MyPension using your Finnish online banking credentials or a mobile certificate.

Log in to MyPension service

I don't have Finnish online banking credentials, how can I take care of my matters?

If you do not have Finnish online banking credentials, you can have access to our services without logging in by sending a secure message to our customer service. Select “Foreign pension matters” as the subject of the message. Send a secure message here.

If you wish to notify us of a change in your foreign account number, see here for instructions.

Taking care of matters on behalf of someone living abroad

See below for instructions for different situations.

  1. When you want to authorise another person to take care of your pension matters, you must submit a power of attorney to us. Follow these steps:

    1. Print out and fill in this power of attorney (PDF). Remember to sign the power of attorney
    2. Scan or take a readable photo of the power of attorney
    3. Send it to us through the MyPension service’s ’Send a message’ feature.

    If you do not have Finnish online banking credentials, you can have access to our services without logging in by sending a secure message to our customer service. Select “Foreign pension matters” as the subject of the message. Send a secure message here.

    If you are unable to use electronic services, you can give the authorisation orally in our customer service. In that case, the authorisation is usually a one-time authorisation, which only covers the matter discussed during the phone call in question. See the customer service’s contact information.

  2. You must have a power of attorney to be able to take care of matters on behalf of a person living abroad. 

    I already have a power of attorney

    You can take care of matters on behalf of another person in MyPension by sending a message. Mention in the message the name and identity number of the person on behalf of whom you are acting.

    If you do not have Finnish online banking credentials, you can have access to our services without logging in by sending a secure message to our customer service. Select “Foreign pension matters” as the subject of the message. Send a secure message here.

    I do not have a power of attorney yet

    Read the instructions for obtaining a power of attorney

  1. Foreing countries and pension

    We have gathered information on pension matters in foreign countries.

    Read about pension matters in foreign countries